We are temporarily closed to improve the site. Please check back soon. Questions? Email info@dkleinjewelry.design

We are temporarily closed to improve the site. Please check back soon. Questions? Email info@dkleinjewelry.design

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    SHIPPING, RETURNS AND CARE INSTRUCTIONS

    SHIPPING INFORMATION

    Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.

    All orders are shipped via United States Postal Service. Orders typically arrive in 3-5 business days. 

    Shipping charges are non-refundable. 

     

    INTERNATIONAL

    At this time, D Klein Design only ships orders within the United States and Canada.

     

    SHIPPING ADDRESSES

    At this time, DKD can only ship to one address per order.

     

    RETURN POLICY

    DKD wants you to be happy with your order. If for any reason you are not satisfied with your purchase, DKD accepts items for exchange or refund within 21 days of the order date. All refunds will be issued to the original form of payment. Refunds do not include shipping costs. All returns must be insured and in the same condition as when they were received. Email info@DKleinJewelry.design if you have questions.

    Purchases made using PayPal as a payment method are not eligible for exchange and can only be processed as a return.

    Please allow up to 5 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to DKD. For any inquiries concerning returns or exchanges, please contact info@DKleinJewelry.design.

     

    ORDERS AND CANCELLATIONS

    1. Order Placement: When you place an order on the DKD website, you are entering into a binding agreement to purchase the selected jewelry items. By completing the checkout process, you confirm that all information provided is accurate and that you agree to pay for the items in your order, including any applicable taxes and shipping fees.

    2. Order Changes and Cancellations: Once an order has been placed, it is considered final. DKD understands that circumstances may change; if you need to make changes or cancel your order, please contact info@DKleinJewelry.Design immediately. While DKD will do its best to accommodate your request, DKD cannot guarantee changes or cancellations after the order has been processed.

    DKD reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel due to system error or unforeseen problems.

    3. Order Fulfillment: Orders will be processed and shipped within a specified timeframe as indicated during checkout. Please note that fulfillment times may vary based on inventory availability and shipping method selected.

    4. Out-of-Stock Items: In the event that an item in your order is out of stock after your purchase has been completed, DKD will notify you via email as soon as possible, and you will receive a full refund for the out-of-stock item.

    5. Refunds for Canceled Orders: If an order is canceled before it has been processed for shipment (if applicable), a full refund will be issued to the original payment method used at checkout. Refunds may take several business days to reflect in your account depending on your bank’s processing times.

     

    DAMAGED/DEFECTIVE ITEMS

    If you receive an item that is damaged due to shipping (typically, the outer packaging), please take photos of the packaging and the jewelry and send to info@DKleinJewelry.design. DKD will provide a refund, or, if you wish, make another, similar piece of jewelry if possible.

     

    CARE INSTRUCTIONS

    Protect your jewelry by removing it when swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair and cleaning products, etc. Always wear rubber or metal safety backs with your earrings to prevent loss.

    Polish pieces as needed – silver cleaner works for the sterling silver; gold/copper/bronze cleaner is fine for those metals.  Gently dip the jewelry in the appropriate liquid, rinse with cold or warm water quickly and gently dry with a soft towel or paper towel. 

    Do not bang your jewelry or drop it on tile, concrete, or metal surfaces. If you use reasonable care with your jewelry, and store it in a box with the material it is shipped in, or bubble wrap to keep it safe, you should be able to enjoy it for many years to come.